Year End Review- Department of Administrative Reforms and Public Grievances- 2023
Year End Review- Department of Administrative Reforms and Public Grievances- 2023
The Department of Administrative Reforms and Public Grievances (DARPG) released its annual calendar of performance for the calendar year 2023. A brief of the achievements of the department is given below:
SIGNIFICANT INITIATIVES/ ACHIEVEMENTS OF DARPG in 2023
In the Chintan Shivir of Ministry of Personnel, Public Grievances and Pensions from 17th to 18th February, 2023, DARPG ideated on Redressal of Public Grievances. The Prime Minister shared his vast experiences in Governance, urged officials that impersonal governance models need to find life through deep personal commitment. The Chintan Shivir laid down a futuristic model of governance.
The 16th Civil Services Day was organized in Vigyan Bhawan, New Delhi on 20-21 April, 2023, on the theme “VIKSIT BHARAT – Empowering Citizens & Reaching the Last Mile”. The Hon’ble Prime Minister conferred 15 Awards on 21st April, 2023. With 26,000 officers of Government attending in hybrid mode, this Civil Service Day witnessed the largest ever participation.
In 2023, close to 19,45,583 grievances and close to 1,79,892 appeals were received by all the Central Ministries/Departments. In 2023, close to 7,32,355 feedbacks were collected by the BSNL Call Centre directly from the citizens from January to November regarding their grievance redressal.
Technology enhancements introduced in CPGRAMS portal in 2023 include
The DARPG, in association with the Government of Madhya Pradesh organized the 26th National Conference on e-Governance (NCeG), at the Brilliant Convention Centre, Indore on 24th and 25th August, 2023. The theme of this Conference was ‘Viksit Bharat – Empowering Citizens’. Hon’ble MoS (PP) presented the 16 National Awards for e-Governance 2023 under the 5 categories/sub-categories of the Award Scheme. About 1000 delegates from Government of India, State/UT Governments, Industry, Academia and Private Sector participated in the technical sessions.
Hon’ble Vice President released Compendium on National Good Governance Webinar Series (2022-23) on 20th April, 2023, during Civil Services Day 2023 event in Vigyan Bhawan
The Department launched the monthly National e-Governance Webinar Series (NeGW 2023-24) from September, 2023 to disseminate / replicate award winning e-governance practices of India. ln the webinar, the awardees of National Awards for e-Governance (NAeG) present their initiatives, share their experiences and implementation challenges. Three webinars in the National e-Governance Webinar Series (NeGW 2023-24) have been conducted in the month of September, October and December. Each webinar is attended by nearly 1000 participants in Virtual Mode from all the States/ UTs including the DCs/DMs, State Government Officers and Officers of the concerned line Departments.
As per the uptodate e-Office data made available through the e-Office Analytics Dashboard, launched in December 2023, the Ministries and Departments of the Central Government have achieved:
With the aim to share information, best practices across national governments under international exchange and cooperation a Letter of Intent was signed with France on 2nd November, 2023, between Min. of Personnel, Public Grievances and Pensions (DARPG) and Ministry of Public Sector Transformation and the Civil Service of French Republic on cooperation in Public Administration and Administrative Reforms for a period of three (3) years.
Further, the MoU with the Public Service Division of the Republic of Singapore was renewed on 6th July 2023, for a period of five years upto 31st May, 2028.
A series of Joint Working Group/ Senior Consultative Body meetings were held virtually with various countries including the Administrative Modernization Agency of Portuguese Republic, and Public Service Commission of The Republic of The Gambia held on 21st Aug and 09th Nov 2023. DARPG and Australian Public Service Commission jointly organized webinars on 6th April and 8th Aug, 2023.
Under the biennial study of National e-Service Delivery Assessment (NeSDA), the Department initiated the work of NeSDA 2023 with the launch of portal in July 2023. The Department launched a “NeSDA- Way Froward, Status of Implementation” Dashboard to ensure timely implementation of the recommendations of the NeSDA 2021 and for rolling out of all mandatory e-Services by States and UTs in a time bound manner.
On the basis of inputs and analysis of data, monthly reports of NeSDA Way Forward are released. Starting from March 2023, nine monthly editions have already been released. As per the latest report of Nov 2023, more than 16000 e-Services are made available to the citizens by the various State and UT Governments. Further the Saturation level of the Mandatory e-Services has reached 78% up from 48% in NeSDA 2019.
The Assessment Report on Special Campaign 3.0 was also released by DARPG in 2023. It serves as a ready reckoner for the work done across Ministries/Departments in GoI during the course of the Special Campaign 3.0 and captures best practices across Ministries/Departments for replication.
The e- magazine MGMG, encapsulating the noteworthy initiatives that received the Prime Minister Awards in 2022, was compiled for the Jan-June 2023 edition. This compilation of 15 distinguished initiatives, was officially unveiled in July 2023 with the aim of facilitating broader dissemination. A special edition of e-journal MGMG on Journey of 25 Regional Conferences (2014-2023) was published and released by Hon’ble MoS (PP) on 19th December, 2023 during Good Governance Day.
From January to December 2023, the NCGG has organized 28 International Capacity Building Programmes. Among these, 16 programmes were carried out in partnership with ITEC, MEA, specifically, 13 for Bangladesh, 2 for Cambodia, and 1 for Gambia. Additionally, 12 programmes were conducted for Maldives under the IOR Division, MEA.
“e-Precedent Book” of DARPG was launched by Hon’ble MoS(PP) Dr. Jitendra Singh on 29th September, 2023 as part of Special Campaign 3.0 and is placed on knowledge management system of e-office of DARPG.
Abhinav Pahal, a programme in Sansad TV, was launched to disseminate the best practices of awarded initiatives under the Prime Minister Awards.
Under this next generation administrative reform of the Department, involving benchmarking governance at district level, DGGI Gujarat was released on 21st May, 2023, and DGGI Arunachal Pradesh released on 8th June, 2023, in collaboration with the State Governments concerned.
- Chintan Shivir: