Current Affairs

Union Minister For Jal Shakti, Shri Gajendra Singh Shekhawat Launches ‘Citizen Corner’ On Dashboard of Jal Jeevan Mission

Ministry of Jal Shakti


Citizens Now Empowered To Raise Concerns About Water Quality Through Online Complaint Form Or States/ UTs’ Toll-Free Number

Significant Initiative Towards Transparency And Accountability In Water Management

Posted On:

16 FEB 2024 8:45PM by PIB Delhi


In line with Prime Minister, Shri Narendra Modi’s vision of ‘Sabka Saath, Sabka Vikas, Sabka Vishwas & Sabka Prayas’, the Union Minister for Jal Shakti, Shri Gajendra Singh Shekhawat today launched a novel initiative ‘Citizen Corner’ on the dynamic dashboard of Jal Jeevan Mission. ‘Citizen Corner’ is a one-stop solution with an easy interface with real-time details on water quality of a village and all other water supply information at the click of a button and puts the ability to manage water quality and supply directly into the hands of the citizens. Citizen Corner was launched at the two-day national workshop organized at Lucknow in the august presence of Shri Swatantra Dev Singh, Jal Shakti Minister of Uttar Pradesh; Smt. Vini Mahajan, Secretary-DDWS; Shri Chandra Bhushan Kumar, AS&MD-NJJM; Shri Jitendra Srivastava, JS&MD-SBMG; Shri Anurag Srivastava, Principal Secretary – Govt. of Uttar Pradesh and Shri Ravi Kishan, a popular actor and Member of the Lok Sabha, Gorakhpur, Uttar Pradesh.

This initiative marks a significant step towards transparency and accountability in water management as it allows people to raise concerns about water quality through an online complaint form or a toll-free number provided by States/ UTs. This citizen centric tool on the Jal Jeevan Mission Dashboard enables and empowers citizens to manage water quality and help them locate the nearest water testing laboratory for quality test and check the rate list for chemical and bacteriological parameters, and even book a test seamlessly. If they discover that the water quality is not within the prescribed limits, they can now easily lodge a complaint and bring it to the attention of water supply department of their district.

Initiated with the idea of ‘Stay Informed, Stay Empowered’, Citizen Corner facilitates real-time access to information about water quality that not only empowers a common man with the knowledge needed to make informed decisions about water safety but also adds to the confidence of the people for effective water management. As knowledge and information are key to building confidence, the ‘Citizen Corner’ serves as the bridge between information and action. The inclusion of the ‘Citizen Corner’ has granted citizens the power to monitor and check water quality, while also, allowing for quick grievance redressal system, while also strengthen and empower the Gram Panchayats and every rural household with transparency and ease.

With the introduction of ‘Citizen Corner,’ Jal Jeevan Mission has taken another stride in making information and data accessible for those whom our mission is intended. This initiative represents a commitment to making valuable resources readily available to the community we serve.

Link to access the corner: https://ejalshakti.gov.in/jjm/citizen_corner/villageinformation.aspx

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Anubhav Singh