The Department of Administrative Reforms and Public Grievances (DARPG) released the 42nd Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for Central Ministries/ Departments performance for the month of October, 2025
The Department of Administrative Reforms and Public Grievances (DARPG) released the 42nd Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for Central Ministries/ Departments performance for the month of October, 2025
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for October 2025, which provides a detailed analysis of types and categories of public grievances and the nature of disposal. This is the 42nd report on Central Ministries/Departments published by DARPG.
The progress for October 2025 indicates 1,44,503 Grievances redressed by Central Ministries/Departments. The Average Grievance Disposal Time in the Central Ministries/Departments for 2025 is 15 days. These reports are part of the 10-step CPGRAMS reform process which was adopted by DARPG to improve the quality of disposal and reduce the timelines.
The report provides the data for new users registered through the CPGRAMS Portal in the month of October 2025. A total of 52,876 new users has registered on CPGRAMS in October, 2025, through various channels, out of which, 8,442 registrations are from Uttar Pradesh. The Feedback Call Centre collected 65,197 feedback in the month of October 2025, where 38,186 feedback were collected for Central Ministries/Departments.
The said report also provides the state-wise analysis on the grievances registered through Common Service Centres in October, 2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). A total of 9,500 grievances has been registered through the Common Service Centres in the month of October, 2025.
The report also presents an overview of the Review Meeting Module, which has been operationalised on 14th February 2025 across Central Ministries and Departments. This module facilitates Secretary-level reviews of public grievances, thereby enhancing the efficiency of redressal mechanisms and improving citizen satisfaction. As of 31st October 2025, a total of 199 review meetings has been conducted, out of which 12 meetings were held in October 2025.
The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for October 2025 for Central Ministries/ Departments:
PG Cases:
PG Appeals:
Grievance Redressal Assessment and Index (GRAI) – October 2025