The Department of Administrative Reforms and Public Grievances (DARPG) released the 36th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Central Ministries/ Departments performance for the month of April, 2025

The Department of Administrative Reforms and Public Grievances (DARPG) released the 36th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Central Ministries/ Departments performance for the month of April, 2025

The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for April2025, which provides a detailed analysis of types and categories of public grievances and the nature of disposal. This is the 36^threport on Central Ministries/Departments published by DARPG.

The progress for April 2025 indicates 1,25,027 Grievances Redressed by Central Ministries/Departments. The Average Grievance Disposal Time in the Central Ministries/Departments from 1^st April to 30^thApril 2025 is 16 days. These reports are part of the 10-step CPGRAMS reform process which was adopted by DARPG to improve the quality of disposal and reduce the timelines.

The report provides the data for new users registered through the CPGRAMS Portal in the month of April2025. A total of 62,227new users registered in the month of April2025, with maximum registrations from Uttar Pradesh (9,327) registrations.

The said report also provides the Ministry/Department-wise analysis on the grievances registered through Common Service Centres in April2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). 5,004 grievances were registered through CSCs in the month of April2025.

The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for April2025 for Central Ministries/ Departments: