The Department of Administrative Reforms and Public Grievances (DARPG) released the 33rdReport Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs of April, 2025

The Department of Administrative Reforms and Public Grievances (DARPG) released the 33rdReport Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs of April, 2025

The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) 33^rdmonthly report for States/UTs for April, 2025. The said report provides a detailed analysis of types and categories of public grievances and the nature of disposal by the States/UTs.

A total of 57,021 grievances were redressed by the States and Union Territories in April, 2025. The pendency of grievances on the CPGRAMS portal stands at 2,08,103 grievances across the States/UTs Governments for the month of April, 2025.

The report provides the data for new users registered on CPGRAMS through CPGRAMS Portal in the month of April, 2025. A total of 62,227 new users registered for the month of April, 2025, with maximum registrations from Uttar Pradesh (9,327) registrations.

The said report also provides the state-wise analysis on the grievances registered through Common Service Centres in April, 2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). 5,004 grievances were registered through CSCs in the month of April, 2025. It also highlights the major issues/categories for which the maximum grievances were registered through CSCs.

Uttar Pradesh has received the maximum number of grievances in April, 2025 with the number standing at 25,863 grievances. 23 States/UTs have more than 1000 pending grievances as on 30^th April, 2025. Uttar Pradesh and Gujarat disposed the maximum number of grievances in April, 2025, with the number standing at 22,834 and 3,624 grievances respectively. 16 States/UTs have disposed more than 1000 grievances in between 1st to 30^th April, 2025.

The report also includes the status of grants released under the Sevottam Scheme in the FY 2024-25. In the last three Financial Years (2022-23, 2023-24, 2024-25), 822 training courses have been completed, in which ~27,230 officers have been trained.

S No.

Financial Year

Training Conducted

Officers Trained

1

2022-23

280

8,496

2

2023-24

236

8,477

3

2024-25

306

10,257

TOTAL

822

27,230

 

Key Highlights for the month of March, 2025, are as follows: