The Department of Administrative Reforms and Public Grievances (DARPG) released the 23rd Report Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs of June, 2024
The Department of Administrative Reforms and Public Grievances (DARPG) released the 23rd Report Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs of June, 2024
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) 23rd monthly report for States/UTs for June, 2024. The said report provides a detailed analysis of types and categories of public grievances and the nature of disposal by the States/UTs.
A total of 69940 grievances were redressed by States and Union Territories in June, 2024. The pendency of grievances of States/UTs received on CPGRAMS portal stands at 195082 grievances across the States/UTs Governments, as of 30th June, 2024.
In June, 2024, 26552 feedbacks were collected for States/UTs by the Feedback Call Centre, out of the feedbacks collected, ~38% citizens expressed satisfaction with the resolution provided.
Uttar Pradesh has received the maximum number of grievances in June, 2024 with the number standing at 18913 grievances. 14 States/UTs have received more than 1000 grievances in the month of June, 2024. Uttar Pradesh and Assam disposed the maximum number of grievances in June, 2024, with the number standing at 29708 and 4706 grievances respectively. 15 States/UTs have disposed more than 1000 grievances in the month of June, 2024.
The report also includes the status of grants released under the Sevottam Scheme in the FY 2022-23 and FY 2023-24. In the last three Financial Years (2022-23, 2023-24, 2024-25), 512 training courses have been completed, in which ~16759 officers have been trained.
S. No.
Financial Year
Training Conducted
Officers Trained
1
2022-23
280
8496
2
2023-24
215
7604
3
2024-25
17
659
TOTAL
512
16759
Top 3 performers among the 4 groups are as follows:
S. No.
Group
Rank 1
Rank 2
Rank 3
1
Group A – North-Eastern States
Sikkim
Tripura
Assam
2
Group B – Union Territories
Andaman & Nicobar
Chandigarh
Puducherry
3
Group C – States with Grievances >=20000
Punjab
Uttar Pradesh
Rajasthan
4
Group D – States with Grievances <20000
Telangana
Chhattisgarh
Uttarakhand
- Status of Public Grievances on CPGRAMS