Telecommunications Commercial Communications Consumers Preference Regulations, 2018 deals with Unsolicited Commercial Communication or spam
Telecommunications Commercial Communications Consumers Preference Regulations, 2018 deals with Unsolicited Commercial Communication or spam
Telecom Regulatory Authority of India’s (TRAI) Regulations, viz. Telecommunications Commercial Communications Consumers Preference Regulations, 2018 (TCCCPR-2018), deals with Unsolicited Commercial Communication (UCC) or spam. TCCCPR-2018 has provisions for:
Further, TRAI has amended the TCCCPR- 2018 on 12.02.2025 which has, inter-alia, following provisions:
TCCCPR-2018 Regulations mandate every access service providers to work for consumer awareness, inter-alia, including following:
This information was given by the Minister of State for Communications and Rural Development, Dr. Pemmasani Chandra Sekhar in a written reply to a question in Rajya Sabha.
- Registering preferences for commercial communication where a telecom subscriber can opt to block all commercial communications or can selectively block commercial communications as per preference categories and registering complaint against senders of UCC through Mobile App, sending SMS to short code 1909 and calling on 1909.
- Blacklisting of registered entities and telemarketers for violation of TCCCPR-2018.
- Action against Unregistered Telemarketer (UTM) such as giving a warning, putting them under usage cap or disconnecting in case of repeated violations.
- Financial Disincentives (FDs) against the access service providers for failing to curb UCC.