PARLIAMENT QUESTION: TIMELINE FOR REDRESSAL OF COMPLAINTS
PARLIAMENT QUESTION: TIMELINE FOR REDRESSAL OF COMPLAINTS
Government issued Comprehensive Guidelines for Effective Redressal of Public Grievances on 23rd August 2024. These guidelines envisage reduction in upper limit of resolution time from 30 days to 21 days. Since 2020 more than 1.25 crore grievances have been redressed on the CPGRAMS portal.
The year wise details are as follows:
S. No
Year
Number of Grievances
Redressed
1.
2020
2319569
2.
2021
2135923
3.
2022
2143468
4.
2023
2307674
5.
2024
2645869
6.
2025 (till 30th June)
1032509
7.
Total
1,25,85,012
This information was given by Dr. Jitendra Singh, Union Minister of State (Independent Charge) for Science and Technology, Earth Sciences, MoS PMO, MoS Personnel, Public Grievances & Pensions, Department of Atomic Energy and Department of Space, in a written reply in the Lok Sabha on 23rd July 2025.