INDIA’S SERVICES LANDSCAPE WITNESSES RAPID TECHNOLOGY DRIVEN TRANSFORMATION IN DOMESTIC SERVICES DELIVERY AND DIVERSIFICATION OF EXPORTS

INDIA’S SERVICES LANDSCAPE WITNESSES RAPID TECHNOLOGY DRIVEN TRANSFORMATION IN DOMESTIC SERVICES DELIVERY AND DIVERSIFICATION OF EXPORTS

Discussing the sector wise performance of major services, the Economic Survey 2023-2024 tabled in Parliament today by the Union Minister for Finance and Corporate Affairs, Smt. Nirmala Sitharaman, highlighted“Two significant transformations are reshaping India’s services landscape: the rapid technology-driven transformation of domestic service delivery and the diversification of India’s services exports”.

India’s services sector encompasses a wide array of economic activities, which can be broadly classified into two categories:

 

Physical connectivity-based services

Myriad services are that are offered to ensure the seamless movement of goods, people, and information across diverse infrastructure networks encompass a broad spectrum, ranging from passenger transport via trains, buses, taxis, and airlines to freight transport facilitated by shipping companies, freight forwarders, and courier services.

 

 

 

 

 

 

 

Information Technology Services, Tech start-ups and Global Capability centres

Over the past decade, information and computer-related services have become increasingly significant, with their share of total GVA rising from 3.2 per cent in FY13 to 5.9 per cent in FY23. Despite the pandemic-induced economic downturn, this sector achieved a real growth rate of 10.4 per cent in FY21. The flourishing growth of IT services has also supported the expansion of Global Capability Centers (GCCs) and the tech start-up ecosystem in India.

Global Capability Centres (GCCs) in India have grown significantly, from over 1,000 centres in FY15 to more than 2,740 units by FY23. These centres contribute to economic growth by providing high-quality employment. Revenue from India’s GCCs has increased from USD 19.4 billion in FY15 to USD 46 billion in FY23, growing at a compound annual growth rate (CAGR) of 11.4 per cent.

Technology start-ups in India have risen remarkably from around 2,000 in 2014 to approximately 31,000 in 2023. As per NASSCOM, the sector witnessed the inception of roughly 1000 new tech start-ups in 2023. Also, as per NASSCOM, India’s tech start-up ecosystem ranks third globally and has performed considerably better than the USA and the UK. The Start-up India Initiative and Start-up hubs across ministries and departments of the Government of India along with National Deep Tech Start-up Policy, the Drone Shakti Program and custom duty exemptions for EV-related capital goods and machinery have aided the growth of tech start-ups. Targeted efforts such as accelerating & strengthening the deep-tech ecosystem, strengthening domestic capital flow and leveraging initiatives such as Start-Up India have been undertaken to tap the potential of start-ups.

 

 

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