“Indian Telecom Services Performance Indicator Report” for the Quarter April-June, 2025
“Indian Telecom Services Performance Indicator Report” for the Quarter April-June, 2025
TRAI today has Released has the “Indian Telecom Services Performance Indicator Report” for the Quarter ending 30th June, 2025. This Report provides a broad perspective of the Telecom Services in India and presents the key parameters and growth trends of the Telecom Services as well as Cable TV, DTH & Radio Broadcasting services in India for the period covering 1st April, 2025 to 30th June, 2025 compiled mainly on the basis of information furnished by the Service Providers.
Executive Summary of the Report is enclosed. The complete Report is available on TRAI’s website (www.trai.gov.in and under the link http://www. trai.gov.in/release-publication/reports/performance-indicators-reports). Any suggestion or any clarification pertaining to this report, Shri Vijay Kumar, Advisor (F&EA), TRAI may be contacted on Tel. +91-20907773 and e-mail: advfea1@trai.gov.in.
The Indian Telecom Services Performance Indicators
April–June, 2025
Executive Summary
Composition of internet subscription
Service-wise composition of Adjusted Gross Revenue
Trends in Telephone subscribers and Tele-density in India
Composition of Telephone Subscribers
S. No.
Parameter
Benchmark
1
Point of Interconnection (POI) Congestion (90th percentile value)
≤ 0.5%
2
Accessibility of call centre/ customer care
≥ 95%
3
Percentage of calls answered by the operators (voice to voice) within 90 seconds
≥ 95%
S.No
Parameter
Benchmark
1
Availability of service wise geospatial coverage map on service provider’s website for percentage of working cells
>=99%
2
Cumulative downtime (Cells not available for service)
<=2%
3
Percentage of significant network outage (services not available in a district for more than 4 hours) reported to the Authority
100%
4
Point of Interconnection (POI) Congestion (90th percentile value)
<=0.5%
5
DCR Spatial Distribution Measure for Circuit Switched (2G/3G) network (CS QSD (88, 88))
<=2%
6
Downlink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) (DLPDR QSD (88, 88))
<=2%
7
Uplink Packet Drop Rate for Packet Switched Network (4G/5G and beyond) (ULPDR QSD (88, 88))
<=2%
8
Latency (in 4G and 5G network)
<=75 msec
9
Packet Drop Rate (in 4G and 5G network)
<3%
10
Billing and charging complaints
<=0.1%
11
Resolution of billing/ charging complaints within four weeks
100%
12
Application of adjustment to customer’s account within one week from the date of resolution of billing and charging complaints or rectification of faults or rectification of significant network outage, as applicable
100%
13
Accessibility of call centre/ customer care
>=95%
14
Termination/ closure of service within seven working days of receipt of customer’s request
100%
15
Refund of deposits within 45 days of closure of service or non-provisioning of service
100%
S. No.
Parameter
Benchmark
1.
Provision of a service within 7 working days of payment of demand note by the customer
≥ 98%
2.
Latency
≤ 50 msec
3.
Packet Drop Rate
≤ 1%
4.
Maximum Bandwidth utilization of any Customer serving node to ISP Gateway Node [Intra-network] or Internet Exchange Point Link(s)
≤ 80%
5.
Jitter
≤ 40ms
6.
Accessibility of call centre/ customer care
≥ 95%
SNAPSHOT
(Data as on Q.E. 30th June, 2025)
Telecom Subscribers (Wireless+Wireline)
Total Subscribers
1218.36 Million
% change over the previous quarter
1.46%
Urban Subscribers
679.86 Million
Rural Subscribers
538.50 Million
Market share of Private Operators
91.73%
Market share of PSU Operators
8.27%
Tele-density
86.09%
Urban Tele-density
133.56%
Rural Tele-density
59.43%
Wireless (Mobile+5G FWA) Subscribers
Wireless (Mobile) Subscribers
1,163.03 Million
Wireless (5G FWA) Subscribers
7.85 Million
Total Wireless Subscribers
1,170.88 Million
% change over the previous quarter
0.61%
Urban Subscribers
637.87 Million
Rural Subscribers
533 Million
Market share of Private Operators
92.25%
Market share of PSU Operators
7.75%
Tele-density
82.74%
Urban Tele-density
125.31%
Rural Tele-density
58.82%
Total Wireless Data Usage during the quarter
65,009 PB
Number of Public Mobile Radio Trunk Services (PMRTS)
65,450
Number of Very Small Aperture Terminals (VSAT)
2,36,039
Wireline Subscribers
Total Wireline Subscribers
47.49 Million
% change over the previous quarter
28.20%
Urban Subscribers
41.99 Million
Rural Subscribers
5.50 Million
Market share of PSU Operators
21.04%
Market share of Private Operators
78.96%
Tele-density
3.36%
Rural Tele-density
0.61%
Urban Tele-density
8.25%
No. of Public Call Office (PCO)
7,901
Telecom Financial Data
Gross Revenue (GR) during the quarter
Rs. 96,646/- crore
% change in GR over the previous quarter
-1.63%
Applicable Gross Revenue (ApGR) during quarter
Rs. 92,250/- crore
% change in ApGR over the previous quarter
-0.40%
Adjusted Gross Revenue (AGR) during the quarter
Rs.81,325/- crore
% change in AGR over the previous quarter
2.65%
Share of Public sector undertakings in Access AGR
3.11%
Internet/Broadband Subscribers
Total Internet Subscribers
1002.85 Million
% change over previous quarter
3.48%
Narrowband subscribers
23.14 Million
Broadband subscribers
979.71 Million
Wired Internet Subscribers
44.71 Million
Wireless Internet Subscribers
958.14 Million
Urban Internet Subscribers
579.46 Million
Rural Internet Subscribers
423.39 Million
M
Total Internet Subscribers per 100 population
70.87
Urban Internet Subscribers per 100 population
113.83
Rural Internet Subscribers per 100 population
46.73
Total Outgoing Minutes of Usage for Internet Telephony
69.65 Million
No. of Public Wi-Fi Hotspots
55,185
Aggregate Data Consumed (TB) for Wi-Fi Hotspots
13,281
Broadcasting & Cable Services
Number of private satellite TV channels permitted by the Ministry of I&B for uplinking only/downlinking only/both uplinking and downlinking
912
Number of Pay TV Channels as reported by broadcasters
333
Number of private FM Radio Stations (excluding All India Radio)
388
Number of total active subscribers with pay DTH operators
56.07 Million
Number of Operational Community Radio Stations
540
Number of pay DTH Operators
4
Revenue & Usage Parameters
Monthly ARPU of Wireless Service
Rs.186.62
Minutes of Usage (MOU) per subscriber per month – Wireless Service
1006
Wireless Data Usage
Average Wireless Data Usage per wireless data subscriber per month
24.01 GB
Average revenue realization per GB for wireless data usage during the quarter
Rs.8.51
- Total number of Internet subscribers increased from 969.10 million at the end of Mar-25 to 1002.85 million at the end of Jun-25, registering a quarterly rate of growth 3.48%. Out of 1002.85 million internet subscribers, number of Wired Internet subscribers are 44.71 million and number of Wireless Internet subscribers are 958.14 million.