22nd Report on Central Ministries/Departments performance on CPGRAMS released by DARPG for the month of February, 2024
22nd Report on Central Ministries/Departments performance on CPGRAMS released by DARPG for the month of February, 2024
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) monthly report for February 2024, which provides a detailed analysis of types and categories of public grievances and the nature of disposal. This is the 22nd report on Central Ministries/Departments published by DARPG.
The progress for February 2024 indicates 1,26,844 Grievances Redressed by Central Ministries/Departments. The Average Grievance Disposal Time in the Central Ministries/Departments in the year 2024, from January to February is 16 days. These reports are part of the 10-step CPGRAMS reforms process which was adopted by DARPG for improving quality of disposal and reducing the time lines.
In February 2024, the BSNL Feedback Call Centre collected 54971 feedbacks. Out of the total feedbacks collected, around 47% citizens expressed satisfaction with the resolution provided to their respective grievances.
The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for February 2024 for Central Ministries/ Departments:
- PG Cases: