Indian Railways Enhances Measures to Ensure Quality and Hygienic Food for Passengers

Indian Railways Enhances Measures to Ensure Quality and Hygienic Food for Passengers

It is the continuous endeavor of Indian Railways (IR) to provide good quality and hygienic food to passengers. The following measures have been taken in this regard:

Regular training is conducted by IRCTC to enhance the skills of catering staff, focusing on customer service areas i.e., communication, courteous behavior, service standards, personal grooming, and hygiene.

Food items in trains are sold at the pre-notified tariff. In order to provide information regarding rates of catering items over Indian Railways, regular passenger awareness is undertaken through SMS/Mails, display of menu and tariff by waiters, etc. Further, regular and surprise inspections, including special Inspection Drives, are carried out by Railway/ IRCTC officials.

This information was given by the Union Minister of Railways, Information & Broadcasting and Electronics & Information Technology Shri Ashwini Vaishnaw in a written reply in Lok Sabha today.