The Department of Administrative Reforms and Public Grievances (DARPG) released the 28th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Central Ministries/ Departments performance for the month of August 2024
The Department of Administrative Reforms and Public Grievances (DARPG) released the 28th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) of Central Ministries/ Departments performance for the month of August 2024
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for August, 2024, which provides a detailed analysis of types and categories of public grievances and the nature of disposal. This is the 28th report on Central Ministries/Departments published by DARPG.
The progress for August, 2024 indicates 2,32,885 Grievances Redressed by Central Ministries/Departments. The Average Grievance Disposal Time in the Central Ministries/Departments from 1st January to 31st August, 2024 is 12 days. These reports are part of the 10-step CPGRAMS reform process which was adopted by DARPG to improve the quality of disposal and reduce the timelines.
The report provides the data for new users registered through the CPGRAMS Portal in the month of August, 2024. A total of 90,684 new users registered in the month of August, 2024, with maximum registrations from Assam (40,796) registrations.
The said report also provides the Ministry/Department-wise analysis on the grievances registered through Common Service Centres in August, 2024. CPGRAMS has been integrated with the Common Service Centre (CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). 39,276 grievances were registered through CSCs in the month of August, 2024. It also highlights the major issues/categories for which the maximum grievances were registered through CSCs.
In August, 2024, the Feedback Call Centre collected 94,275 feedbacks, out of the total feedbacks collected, ~54% citizens expressed satisfaction with the resolution provided to their respective grievances. In August, 2024, 62,223 feedbacks were collected for Ministry/Department by the Feedback Call Centre, out of the feedbacks collected, ~63% citizens expressed satisfaction with the resolution provided. The performance of Ministry/Department in the last 8 months, with respect to the satisfaction percentage of citizens is also present in the said report.
The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for August, 2024 for Central Ministries/ Departments:
- PG Cases: